Policy Effective: December 5, 2016

Privacy Policy

Life Wireless is Committed to Protecting Your Privacy. Life Wireless is committed to maintaining strong and meaningful privacy protections for our subscribers and visitors to our website. Our privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information.

This Privacy Policy ("Policy") describes how Telrite Corporation d/b/a Life Wireless ("Life Wireless" or the "Company") will collect, access, use or disclose your Personal Information.It applies to our products, services, and website (including our subscriber portal) (collectively, "Services"). By using our Services, you consent to this Policy.




We collect Personal Information about you in various ways. "Personal Information" (or "Personally Identifiable Information") is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. For purposes of this Policy, Personal Information also includes CPNI, as defined below. Personal Information does not include information that is not used to identify you, such as aggregate or anonymous information. Federal and state law require Life Wireless to protect the confidentiality of Personal Information.

Customer proprietary network information. The Federal Communications Commission ("FCC") regulates personally identifiable "Customer Proprietary Network Information" or "CPNI," which is information related to a subscriber's use of Life Wireless's network (e.g., call detail information) and information contained within Life Wireless subscribers' bills. CPNI does not include directory information such as name, postal address, or telephone number. As Life Wireless provides our Services to you, Life Wireless obtains information about the quantity, technical configuration, type, location and destination of telecommunications services we provide to you, as well as some other information found on your Life Wireless bills. This information may constitute CPNI, as defined by federal law. Any CPNI that Life Wireless collects from you will be handled in accordance with federal law, the Company's internal CPNI Policy and this Privacy Policy. Under federal law, you have the right, and Life Wireless has the duty, to protect the confidentiality of your CPNI.

Information that we automatically collect. We automatically collect certain types of information when you use our Services. We may collect information about your Life Wireless device ("Device"), including but not limited to the device type, operating system version, signal strength, power status (on/off), and device identifiers. We may also collect information related to your use of the device and the services you access through it, including but not limited to your call and data usage and history, your geolocation, the websites you visit, the apps you purchase, download, or use, and information about devices you tether to your Life Wireless device. We may link information we automatically collect from you with Personal Information, including information you provide to us and information we gather from other sources. We may use software to follow your use of our Services and other applications, including the use of cookies, web beacons, and other mechanisms, in addition to analysis of network and device information. For example, we may allow analytic service providers(s) to collect site click-stream and cookie data to help track the use of our Services on an aggregate or individual basis. We may also use cookies on our website to facilitate your use of the website.

Information you give us. You may give us Personal Information in a variety of ways, including when you sign up for our Services, communicate with customer care, register on www.lifewireless.com, or use Life Wireless-branded applications. The types of Personal Information we collect from you may include your name, postal address, telephone number, password, e-mail address, date of birth, last-4 digits of your social security number or other government identification number, demographics, activities, location information and personal preferences. We also collect information you submit through our "Contact Us" page (http://www.lifewireless.com/main/contactus). The information you may be asked to provide includes your name, e-mail address, order ID, and any questions or issues you submit through the "Contact Us" page. Do not submit any sensitive Personal Information (e.g., passwords, Social Security Numbers, medical information, or financial information) through the "Contact Us" page. Third-party providers, including third-party applications, may collect information from you as well, but unless otherwise noted, such collection and use of your information is governed by those third parties' privacy policies—not this one.

Information collected from other sources. We may obtain Personal Information about you from other sources, including from commercially available sources such as data aggregators and public databases, as well as from our affiliates and partners (including preinstalled applications). This information may include your name, demographic information, interests and publicly-observed data, such as from social media and shopping behavior, or other information. We may combine this information with the information we collect from and about you to help us tailor our communications to you, to improve our Services, and to provide you with offers, promotions, and advertisements.


Subject to applicable legal restrictions on our use of Personal Information, applicable federal and state law, and your instructions to us, Life Wireless may use the information we collect from and about you for various purposes, such as to:

  • process and fulfill orders*;
  • provide our Services;
  • create anonymous or aggregate information;
  • develop new products or services;
  • respond to your inquiries;
  • provide you with customized content, targeted offers and advertising from Life Wireless, its affiliates, partners, and other third parties;
  • offer you additional Life Wireless products and services;
  • contact you;
  • review the usage and operations of Services and improve our Services;
  • address problems with our business or our Services;
  • protect our rights and property and those of our customers;
  • respond to legal process and emergencies;
  • manage our telecommunications networks; or
  • protect the security or integrity of the Services and our business.

*We use and disclose your debit/credit card information only to process payments and prevent fraud (see "Third Party Verification Services" for additional information).

Consent and Consumer Choice: We may also use your Personal Information as described to you at the point of collection, with your consent. Where required, we will seek and obtain your consent to use your CPNI or other Personal Information for marketing purposes. If you would like to restrict the Company's use of your CPNI or other Personal Information for the marketing of certain products or services, you may contact us at 1-888-543-3620 (or dial 611 from your Life Wireless handset) from 8:00 am - 12:00 midnight, Eastern Time or any time by e-mail at privacy@lifewireless.com.


For existing Life Wireless subscribers, you may access select Personal Information we have collected from you (e.g., your account information, contact information, and payment information) by logging-on to www.lifewireless.com. Once you are logged on, you will be able to access, modify or correct your e-mail address and certain account information. You can also access, modify or correct this information by calling 1-888-543-3620 from 8:00 am – 12:00 midnight, Eastern Time


Subject to applicable legal restrictions on our use of Personal Information, applicable federal and state law, and your instructions to us, Life Wireless may disclose information we collect from and about you to third parties as follows (or as otherwise described to you at the point of collection):

Affiliates. We may share your personal and non-Personal Information with affiliated entities for certain business purposes.

Service Providers. We may share your Personal Information with third parties who perform services on our behalf.

Third Party Verification Services. We may share limited Personal Information (e.g., name, postal address, phone number, or credit card information) about you with non-Life Wireless entities to assist with identity verification, payment transactions and to prevent fraud and identity theft. These third party verification services are governed by those entities' separate privacy policies and not this policy.

Other Third Parties with Your Consent. We may share your Personal Information with other third parties with your consent. For example, you may permit Life Wireless to share your Personal Information with other third parties so that they may contact you about their products and services. The use of the information you agree to share will be subject to those third parties' separate privacy policies.

Business Transfers. Your Personal Information may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, your Personal Information may also be transferred as a business asset.

Protection of Life Wireless and Others. We may access, monitor, use or disclose your Personal Information or communications to do things such as:

  • to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law;
  • in cases involving danger of death or serious physical injury to any person or other emergencies, respond to 911 requests and other emergencies or exigencies;
  • to protect or enforce rights or property, or the safety of subscribers or employees;
  • to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or subscription to our products and services and to protect our network, services, devices and users from such use;
  • to advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere;
  • to credit bureaus or collection agencies for reporting purposes or to obtain payment for previously-billed products and services;
  • to a third-party that you have authorized; or
  • to outside auditors and regulators.

De-identified or Aggregated Information. We may share Personal Information that is de-identified or in an aggregated form that does not directly identify you. We share de-identified or aggregate information for purposes such as to:

  • improve product offerings, to support core business operations and/or customer service, to understand target markets (general business or marketing purposes);
  • assist advertising purposes;
  • measure and analyze the use of services or to help make services more relevant to subscribers;
  • research and better understand subscriber behavior;
  • assist universities, laboratories, think tanks and other entities that conduct networking, social, behavioral, environmental and other types of scientific research;
  • assist municipalities, government or other entities that may use this data for purposes such as municipal and transportation planning, and emergency and disaster response coordination; or
  • complete or provide additional information for external reports.

Your Use of Third Party Applications and Services. When using our Services, you may choose to use services and products offered by third parties, such as third party applications. When you leave our network, you may also use mobile roaming services provided by third parties. Your use of such services and applications may result in these third parties collecting your Personal Information and obtaining information from Life Wireless, including location information (when applicable). You may also choose to give your Personal Information directly to third parties when using our wireless services or devices. Except as noted below in the section Preinstalled Third Party Applications, the Personal Information you give to a third party will be subject to that third party's terms, conditions and policies-not this policy. You should always review a third party's privacy policy and terms of service before providing your Personal Information to them or using their services or products.

Preinstalled Third Party Applications. Life Wireless has partnered with some third-party application developers to enhance your Life Wireless experience. These applications may be branded as Life Wireless applications and will be preinstalled on your device when you obtain it from Life Wireless. These applications may require Life Wireless to share certain Personal Information.

When you first subscribe to our Services, you will be given a choice to permit sharing Personal Information to facilitate the functioning of these applications. You may opt-out of sharing Personal Information with these applications at that time or later by contacting us using the means specified under "How to Contact Us" below. If you opt-out, certain features of these applications may no longer function.

  • Lock Screen. The Lock Screen tool, which was developed and is managed by Carrier EQ Inc. d/b/a AirFox Mobility ("AirFox"), will enable you to receive and interact with advertising and other content on the lock screen of your Device.
    • Collecting Personal Information: Life Wireless may share Personal Information about you with AirFox for analytics purposes, including your date of birth, gender, preferred language, and address. When you use the Lock Screen, we may also collect Personal Information about your use of our Services, including your phone number, phone model, phone device identifiers (IP address, MAC address SIM number, IMEI number), geo-location, and CPNI. AirFox and Life Wireless also may automatically collect behavioral information about you through your use of the lock screen, including when you view an advertisement or lock screen content, when you press the lock button, when you unlock your phone, and your activity on the lock screen. If you interact with an advertisement on your Life Wireless Lock Screen, AirFox and Life Wireless may collect information about that interaction, including click-through information and any purchase information. We may also collect information from you through the use of cookies, web beacons, and other mechanisms for analytics and advertising purposes.
    • Using and Sharing Personal Information: AirFox and Life Wireless may use your Personal Information for purposes such as gauging the effectiveness of its advertising, monitoring and improving its service, and sharing aggregated or de-identified information with advertisers and other third parties.
    • Your Choices: You have a choice about whether to share Personal Information with AirFox in connection with the Life Wireless Lock Screen, and may either decline to opt-in to providing Personal Information or, if you have opted-in, to opt-out at any time by contacting us (see "How to Contact Us" below). However, if you decline to receive personalized advertising through the lock screen platform, AirFox may continue to deliver non-personalized advertising to you.
    • Interacting with Advertisements: When you interact with advertisements through the Lock Screen, you may be taken to third party applications or services. See "Your Use of Third Party Applications" and Services above for more information about using such third-party applications and services.
  • Search Widget. The Search Widget, which was developed and is managed by AirFind Corp. ("AirFind"), enables you to search for Internet content from the home screen of your Android Device. The Search Widget may collect your location information in order to provide you with localized search results. The Search Widget may also collect device and connection information in order to serve your search results, and may collect information on the searches that you make through the Search Bar. You may not delete or replace the Search Widget, but you are not required to use it. The Search Widget is subject to AirFind's privacy policy, which is located at http://airfind.com/privacy/, and not this Policy.
  • App Recommendation Engine. The App Recommendation Engine which was developed and is managed by AirFind, provides you with a list of recommended applications from the Google Play store. In order to provide you with targeted recommendations, the App Recommendation Engine will collect your Device information. The App Recommendation Engine is subject to AirFind's privacy policy, which is located at http://airfind.com/privacy/, and not this Policy.

Third Party Compliance with Life Wireless Privacy Policy. If we use any of the third parties as noted above, and those third parties require the use of CPNI or other Personal Information, we require that such third parties take reasonable steps to protect the confidentiality of that information. If you would like to restrict the disclosure of your CPNI or other Personal Information for the marketing of certain products or services, you may contact us at 1-888-543-3620 from 8:00 am – 12:00 midnight, Eastern Time, or by e-mail at privacy@lifewireless.com.


We maintain a variety of physical, electronic and procedural safeguards to protect your Personal Information, CPNI, and our network. For example, we encrypt and hash all passwords, and secure all communications through our Subscriber Portal using Secure Sockets Layer (SSL) certificates and encryption. Among other things, these safeguards help protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Be sure to use a strong password to access your Personal Information on www.lifewireless.com and not one you use for other services.


No. Protecting children's privacy is important to us. We do not direct the Website to, nor do we knowingly collect any Personal Information from, children under the age of thirteen.

You must be 18 or otherwise have legal capacity to subscribe to or use our Services.


We may change this Policy at any time. When we do, we will give notice either by posting those changes online (including the date the Policy was last updated) or as required by law.


The Website may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.


The California "Shine the Light" law, California Civil Code Section 1798.83, entitles California consumers to request information concerning whether a business has disclosed Personal Information to any third parties for that business' direct marketing purposes. Life Wireless may share Personal Information between Life Wireless affiliates and marketing agents for marketing purposes. We do not share your Personal Information with unaffiliated third parties for their own independent marketing purposes without your consent. California residents may request the categories of Personal Information Life Wireless shared with its affiliates during the previous calendar year, if any. To make your request for information or to opt-out of the disclosure of Personal Information to third parties for their direct marketing purposes, send an email to privacy@lifewireless.com. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

Written requests may be sent to:

Life Wireless
PO Box 2840
Covington, Georgia 30015

Life Wireless will respond to these requests within 30 days. Requests that come to Life Wireless through means other than email or mail to the above-listed addresses may result in a delayed response.


If you have any questions about, or complaints that concern, this Policy, please call us at 1-888-543-3620 or dial 611 from your Life Wireless phone. You may also email us at privacy@lifewireless.com. If you prefer, you also may write to us at:

Life Wireless
PO Box 2840
Covington, Georgia 30015

To obtain Life Wireless service potential subscribers must meet certain eligibility requirements such as receiving governmental assistance or a household income that is 135% or below Federal Poverty guidelines for a household of that size, or the percentage guideline for your state. The specifics of what determines a potential subscriber's eligibility are specific to each state. Life Wireless service is limited to one per household, and cannot be combined with any other Lifeline offering.