Life Wireless Mobile Device Unlocking Policy

Life Wireless complies with point number twelve of the CTIA Consumer Code with respect to the unlocking of mobile phones. Specifically, Life Wireless adheres to the following principles regarding the ability of customers and former customers, and individual owners of eligible devices, to unlock phones that are locked by or at the direction of Life Wireless.

  1. Life Wireless will post on its website a clear, concise, and readily accessible policy on mobile wireless device unlocking.
  2. As a prepaid provider, Life Wireless will, upon request, unlock Life Wireless mobile phones no later than one year after initial activation, for customers that are in full compliance with Life Wireless' Terms of Service.
  3. Life Wireless will, within two days of receiving an unlocking request, do one of the following: (i) unlock an eligible phone; (ii) initiate a request to the original equipment manufacturer to unlock an eligible phone; (iii) explain to the requesting customer why the phone is ineligible for unlocking; or (iv) offer a reasonable explanation as to why Life Wireless needs more time to process the unlocking request.
  4. For deployed military personnel who are in full compliance with Life Wireless’ Terms of Service, Life Wireless will unlock mobile phones on receiving valid copies of deployment papers.

Note that devices that work on Life Wireless' network may not be compatible with other carriers' networks due to the use of different frequencies and technologies to provide wireless network access. "Unlocking," as used herein, refers only to disabling of software prevents the activation of a device designed for Life Wireless’ network from being used on another carrier's technologically-compatible network, does not pertain to hardware changes, and does not guarantee that the Life Wireless phone will be compatible with any particular carrier's network or that all functionality of the device can be enabled on any other network.

To obtain Life Wireless service potential subscribers must meet certain eligibility requirements such as receiving governmental assistance or a household income that is 135% or below Federal Poverty guidelines for a household of that size, or the percentage guideline for your state. The specifics of what determines a potential subscriber's eligibility are specific to each state. Life Wireless service is limited to one per household, and cannot be combined with any other LifeLine offering.