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Why are we transferring customers to new plans?

Earlier this year, the Federal Communications Commission (FCC) updated its Lifeline rules to permit Lifeline-eligible consumers to apply their Lifeline subsidy to broadband Internet plans, and is encouraging carriers like us to offer broadband Internet plans to our subscribers.

What does my new plan include?

For all data-capable devices other than smart phones, your new plan comes with 500 minutes, unlimited text, and 500MB of data per month. For smart phones, the plan varies by state. For those residing in the Oklahoma Tribal region, your new plan comes with unlimited talk and text and 500 MB of data per month. For those residing in the state of Kentucky, your new plan comes with 500 minutes, unlimited text and 500MB of data per month. For those residing in Wisconsin, your new plan comes with 500 minutes, unlimited text, unlimited premium Wi-Fi powered by iPass and 25 MB of data per month. For all other states your new plan comes with 500 minutes, unlimited text, unlimited premium Wi-Fi powered by iPass and 10 MB of data per month.

What is Premium Wi-Fi?

Your broadband service may be provided via premium Wi-Fi, which provides broadband through a network of millions of Wi-Fi hotspots throughout the country in a manner similar to, but different from, cellular data service. These hotspots are connected via a secure virtual public network (VPN) to traditional broadband service. While Premium Wi-Fi service is designed to deliver faster than 3G data speeds, geographic coverage may be more limited than traditional cellular data systems. Premium Wi-Fi speeds will depend on a variety of physical, technical, and environmental factors. If you would like to purchase additional cellular data, you may purchase top-ups at https://www.lifewireless.com/main/buypins. To learn more about your Premium Wi-Fi service, to test your Premium Wi-Fi speed, or to find available hotspots near you, refer to the iPass app on your phone. For more information on the terms and conditions of Premium Wi-Fi service, continue reading the following section.

What new terms and conditions apply to these new plans?

When the FCC updated its Lifeline rules, it also imposed new requirements for subscribers:

  • 12-Month Benefit Port Freeze: Except in limited circumstances, your Lifeline benefit will be assigned to your carrier for 12 months beginning when you enroll in a Lifeline broadband plan (“benefit port freeze”). As a result, once you have enrolled in a Lifeline-supported broadband plan with one carrier, you will need to wait 12 months before transferring your benefit to a new carrier (of course, you can always purchase services from another carrier, but you will not be able to apply your Lifeline benefit to those services).
  • 30-Day Usage Requirement: Under the new Lifeline rules, you must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than your carrier; (4) responding to direct contact from your carrier and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 30 days of non-usage, we will give you notice with a 15 day grace period before de-enrolling you for non-usage. If you do not respond to the notice, you will be de-enrolled. This usage policy applies only to customers who do not have a regular billing and payment relationship with us.

Other terms and conditions apply. For more information about our terms and conditions, please visit https://www.lifewireless.com/main/tac or call 611 from your Life Wireless mobile device. For more information about our broadband Internet service, please visit https://www.lifewireless.com/main/openinternet.

What other plans are available?

If you do not want your Lifeline benefit to apply to this new plan, you have other options. First, you may select another broadband plan, which may include an additional monthly charge. Second, you may select a voice-only plan, and will be subjected to a 60 day port freeze. For more information, call 611 from your Life Wireless mobile device.

To obtain Life Wireless service potential subscribers must meet certain eligibility requirements such as receiving governmental assistance or a household income that is 135% or below Federal Poverty guidelines for a household of that size, or the percentage guideline for your state. The specifics of what determines a potential subscriber's eligibility are specific to each state. Life Wireless service is limited to one per household, and cannot be combined with any other LifeLine offering.